FAQ

ACCOUNT INFORMATION

1. How do I join PhilloveApparel.com?
Sign up by clicking register located on the top right hand corner. Please be advised some states and international businesses will not have a "Seller Permit." Instead you can submit an application by using your Business License, State Certification and/or Federal Tax ID (EIN).

2. I already registered but cannot access the website. Do I register again?
After submitting your application and requested documents,Phillove Apparel needs to review your information for verification purposes. This procedure usually takes 1-2 business days. After verifying your information, we will grant you access to our online store. You will receive an email with your log-in credentials. If you have not been granted access within 3 business days, please contact us at (213) 536-5352 or web@philloveapparelusa.com.

3. Why is verification needed for access?
Since Phillove Apparel.com is a wholesale online store, the verification is necessary to confirm that the merchandise is purchased for resale only.

4. Can non US-residents obtain membership?
Yes. PhilloveApparel.com caters to all re-sell businesses worldwide. International businesses will usually have their country or region certificates for business. Such documents will suffice for registration.

5. Can I change my member ID and password?
In your account dashboard you should be able to review and edit all your addresses and phone numbers. If you require more assistance please reach out to our customer service department.

6. I forgot my ID and Password
Before logging in select "Forgot Your Password?" You will then be instructed to provide the email on your account where you will receive instructions to reset your password.

7. How will my personal information be protected?
We value our customer’s confidentiality and privacy. Your information will not be shared with other companies or individuals. Phillove Apparel.com strives to maintain secure servers and networks for our clients. PhilloveApparel.com is maintained with routine security sweeps, firewalls, and anti-virus systems.

ORDER PROCESSING

1. I placed an order, what next?
Upon the completion of your order, general processing time may take up to 1-2 business days. Once the order is processed, payment for your order will be charged when the items are shipped. We do not pre charge your order without consent. We accept the follow credit card companies; Visa & Mastercard
PRICES AND AVAILABILITY OF GOODS ARE SUBJECT TO CHANGE WITHOUT NOTICE

2. How do I know if my order shipped?

3. When will my back order or pre order items ship?
Back orders or pre order items will be shipped as they become available. All orders will be shipped as ready unless the customer as requested otherwise.
*DUE TO THE HIGH DEMAND OF PHILLOVE APPAREL STYLES, THE STOCK OF VARYING ITEMS MAY CHANGE WITHIN A DAY. PLEASE NOTE, TO EXPEDITE THE SHIPMENT OF YOUR ORDERS WE HIGHLY RECOMMEND THAT WE HAVE THE AUTHORITY TO "SHIP AS READY." CUSTOMERS WHO REQUIRE A "CALL BEFORE SHIPPING," MAY DELAY THE SHIPMENT OF YOUR ORDER.

If you have any further questions of concerns regarding your orders, please contact the web customer service staff via email: web@philloveapparel.com or by phone: (213) 536-5352.