Shipping & Returns

SHIPPING REGULATIONS

*ORDER PROCESSING MAY TAKE UP TO 1-3 BUSINESS DAYS TO BE PACKAGE AND SHIPPED OUT (EXCLUDING WEEKENDS & HOLIDAYS). ITEMS PLACED IN CART ARE NOT RESERVED. STOCK AVAILABILITY IS SUBJECT TO CHANGE WITHOUT NOTICE.

1. UPS is the only option with insurance for lost, stolen or damaged packages. UPS will attempt to deliver up to 3 times and all international orders and orders exceeding $3000 will require a signature.

2. If you select EXPEDITED PROCESSING (UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select), Phillove Apparel will process your order the same business day if received before 8:00 am PST.

3. Please note a credit card authorization will be required for any EXPEDITED method. We do not offer Saturday/Sunday delivery. For international orders, we do not reimburse customs fees, conversion fees or import fees charge by your home country or financial institution.

4. Please understand international orders may take up to 1 week and 3 months to arrive after shipping due to customers inspections or other delays outside of Phillove Apparel control. If you use USPS for your international order, tracking will stop once the package leaves the United States. Phillove Apparel strongly recommends UPS for all orders, as tracking information is available from start to finish as well as the option to opt-in for insurance.

5. Changes and modifications to orders are NOT allowed once the order is "Confirmed" or "In Progress." Orders placed prior to promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of the order and to modify or cancel any promotion due to system error or unforeseen issues.

Instructions for Returns/Exchanges/Damages:

1.What do I do if I want to return an item?
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests. Your claim must be submitted by email within 10 business days of receipt of goods, please email web@philloveapparel.com for your return authorization (RA) Request. All packages must be unopened and include original label. Returns must be unworn, unaltered and unwashed with all tags still attached, only damaged goods will receive return labels. Returned packages without an authorization will be shipped back to customers at their own expense. Failure to follow all requirements will result in a 20% restocking fee.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:

  Company Name

• Address
• Invoice Number
• Style Number
• Size(s) & Color
• Quantity
• Reason for Return
• Picture of damaged unit(s)

2. What do I do with damages?

Should you receive a damaged or defective item, claims must be made over email within 10 business days of receipt of goods, otherwise claim will not be honored.

We ask that you send pictures of the damaged item and if you have been shipped the wrong ratio, please send pictures of all six items in one picture with the size tag showing. Once you notify us with your return request, we will provide you with a Return Authorization to send back. Please make sure to ship back the return goods via UPS within 5 days of UPS label issuance. Return labels are issued for damages and styles shipped in error only. Returns that does that have any product damage are not subject to a return label from us.

Any return not considered a damage will be returned at customer's own expense and must pay a 10% restocking fee for a non-damaged return. *Phillove Apparel will not issue a return authorization for damages and return claims AFTER indicated dates.

3. I want to return an item that was on sale. Do you accept it?
Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned.

4. Cancellations

Any cancellations prior to shipping must be submitted by the buyer in writing. All ship dates are estimated in house dates it is not an absolute shipping date. Any cancel dates for pre-order items must be submitted at the time of ordering. Due to high volume of orders on best selling styles, the estimated ship date may be pushed back to the next ship date on the basis of first come first serve.

It is the buyer’s responsibility to request a cancellation of any pre ordered items prior to shipping.

It is the buyer’s responsibility to provide the correct shipping address on the order, and if the order was placed under an incorrect address it is not our responsibility to amend the issue.

Any orders placed online are not subject to a confirmation via phone or email, all orders placed are considered final. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages) Shortages or damages are not replaceable, we will issue a in house credit. Any damages are not subject to a refund, only in house credit.

A restocking fee/penalty of 15% will be charged for unauthorized returns or refused/unaccepted packages or clothing that are not in their original packaging or not in the full quantity in was sent.

All cancellation requests for any orders or back orders must send a written request through messages or email prior to ordering. Any phone call cancellation requests will not be considered as cancelled.